audio and video songs are not working Toyota Aqua 2021

audio and video songs are not working,how can i set my lcd please guide me ,i tried through different methods but faile ,there is red cross mark ,so what can i do,please help me ,if any body knows guide me properly ,other wise to whom i contact ,my car is aqua z hybird 2021/2024 model ,i want to use usb but not working ,can i chanege lcd and how i know that hybrid system is working

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